Call Bupa
Ask whether your policy covers podiatry or physiotherapy care at The Hub Glasgow.
Insurance guidance
Using Bupa for care at The Hub Glasgow.
If you plan to use Bupa, the safest route is to get the right authorisation before you book. This page gives you the information to check with Bupa first.
The Hub Glasgow is now a Bupa-recognised provider for podiatry and physiotherapy.
Please check that your appointment or treatment is covered by your policy and pre-authorised by Bupa before you book.
Before you book
The four checks that avoid problems later.
Bupa needs to confirm what your policy covers. We can guide you on the appointment route, but you are responsible for gaining authorisation before treatment. If your policy does not authorise the right codes, fees may apply.
Ask for the right codes
Use the procedure codes below and ask Bupa to authorise the correct codes before your appointment.
Send details
Send us your pre-authorisation number, claim reference and the appointment codes Bupa has approved.
Book safely
Once the route is clear, we can help you book the right appointment or advise if self-pay is simpler.
Provider numbers
Use the provider number when you call.
Give Bupa the provider number below and ask them to confirm the appointment codes they will authorise under your policy.
SJ Walls
Advanced MSK podiatrist and clinical director. Bupa provider number 85013469.
Recognised
Olly
Podiatrist and clinical lead. Ask Bupa before booking with a named clinician.
Check with Bupa
Mansi
Physiotherapy and conservative MSK support. Check whether your policy covers this route and which codes are authorised.
Check with Bupa
The Hub Glasgow
Use provider number 85013469 unless Bupa gives you different instructions.
Number live
Procedure codes
Codes to ask Bupa about.
These are the procedure codes to discuss with Bupa. Ask Bupa to authorise the relevant codes before your appointment and confirm whether any excess, shortfall or policy restriction applies.
Initial consultation
Initial podiatry visit including cryotherapy and local anaesthetic where covered.
- Ask Bupa to authorise AA145.
- Bring the authorisation number to your appointment.
Follow-up consultation
Follow-on podiatry visit including cryotherapy and local anaesthetic where covered.
- Often needed alongside other procedures.
- Ask how many follow-ups are authorised.
Nail surgery
Avulsion or wedge excision of nail package by podiatrist, including local anaesthetic.
- Ask for AA628.
- Also request at least 2 x AA641 follow-up appointments.
Swift verruca treatment
Microwave ablation therapy for warts and verrucae, including consultation.
- Ask Bupa to authorise AA100 for Swift.
- Ask whether AA641 is also needed for the appointment or follow-up element.
Gait analysis
Gait analysis including biomechanical assessment with video infra-red computerised analysis.
- Consultant referral only.
- AA365 for gait analysis.
- AA145 and AA641 may be needed for assessment and report writing.
Shockwave therapy
Bupa may not fund podiatrists to administer shockwave therapy.
- Ask whether physiotherapy provision is covered.
- Speak to us before booking this route.
What may not be covered
Some care is usually self-pay.
Bupa policies vary, but these are common areas where patients may need to pay directly.
- Routine foot care and general maintenance podiatry.
- Conservative management of foot conditions unless Bupa confirms otherwise.
- Medical devices such as orthotics, braces, splints and similar products.
- Medication, retail products, dressings or items supplied for home use.
- Any appointment or treatment without pre-authorisation.
We cannot guarantee that Bupa will pay for an appointment. If Bupa does not authorise or pay the full fee, you are responsible for the balance.
Email your authorisation number, claim reference and any Bupa instructions before your appointment where possible.
If Bupa advises that an excess or shortfall is due, this is paid directly to The Hub Glasgow.
If your policy covers physiotherapy for conservative care, ask Bupa whether Mansi can support your route before booking.
Louise and Charlie
Client experience and AI booking support
Contact us
How would you like to contact us?
Ask which appointment route to check with Bupa. Louise is usually available Monday to Friday, and Charlie can help route your enquiry out of hours.